In accordance with distance selling regulations we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need your original order information such as name, address and email address.
Due to the nature of the products being sweets and confectionary, Little Coffee Bean Company Limited cannot be responsible for items that lose their texture, shape or taste due to the environments they have been exposed to during delivery.
Rest assured all items leave our premises in their perfect condition and therefore returns due to these reasons will not be accepted. If you order chocolate during the summer is it likely to lose shape and possibly melt and hence it is recommended that you put this in the fridge for a few hours until the chocolate has hardened. This may affect the enjoyability and/or shape of the chocolate.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
By law certain type of items cannot be returned, like perishable goods (such as food) and custom products (such as special orders or personalised items).
However we are still happy to accept returns on items that are incorrect, defective or damaged. When you email firstname.lastname@example.org, one of our advisors will evaluate your return information and explain what we can do for you.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards and discontinued items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.